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ServiceNow CIS-ITSM Dumps

ServiceNow CIS-ITSM Dumps PDF

Certified Implementation Specialist - IT Service Management
  • 437 Questions & Answers
  • Update Date : March 05, 2024

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Sample Questions

Question 1

The Knowledge [kb_knowledge] table is extended from _________ . 

A. Knowledge Base [kb_knowledge_base] 
B. No table; It is a Base Table 
C. Configuration Item [cmdb_ci] 
D. Task [task] 

Question 2

Which table is used to store Q&A data for knowledge articles? 

A. kb_qa
 B. kb_social 
C. kb_social_qa_question 
D. kb_social_qa 

Question 3

When viewing a list of Tasks, which field identifies whether the Task is an Incident, Problem, Change, etc.? 

A. Correlation ID [correlation_id] 
B. Task Type [sys_class_name] 
C. Domain [sys_domain] 
D. Number [number] 

Question 4

When implementing ServiceNow, deleting demo data and populating foundation data is often the first step. 

A. True 
B. False 

Question 5

True or False: Users with the itil role can delete an Incident. 

A. True 
B. False 

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